BSX Gardner LLC · Division

BSX Tech Support and Consulting

IT help desk, technical support services, and contract staffing for technical support and help desk roles. Practical help, from someone who has done the job on the floor.

Email us Call 248-259-1994

Services

What we do

Technician performing hands-on hardware repair

IT help desk & technical support

Ongoing or as-needed support for your staff, so small problems get fixed before they turn into lost workdays.

Deskside support for day-to-day issues
Troubleshooting for staff who need to get back to work
Windows support and administration
Microsoft 365 administration
Help desk support for businesses
Hardware troubleshooting and replacement
Network connectivity troubleshooting

Good fit for: small and mid-sized businesses that need steady support without adding a full-time hire right away.

Contract staffing & talent placement

Help filling technical support and help desk roles with people who can do the work, vetted by someone who has held those roles.

Contract staffing placements
Help desk, deskside, and technical support roles
Screening focused on real troubleshooting ability
Customer service skills checked, not just technical lists
Clear communication through the whole placement

Good fit for: teams that need support staff quickly and want the screening done by a technician, not just a keyword match.

Areas of expertise

Technologies and platforms we work with regularly.

Windows (all versions) Microsoft 365 Active Directory / Entra ID macOS support HP hardware BitLocker SCCM SharePoint JAMF Remote support tools

Consulting

Building a service desk for your business

We help small and mid-sized businesses create, build, and staff a service desk from the ground up — or fix the one you already have.

Service desk design & setup

Everything needed to stand up a professional support operation tailored to your size and budget.

Service desk structure and tier design
Ticketing system selection and configuration
Support workflows and escalation paths
Knowledge base creation
Help desk vs. service desk model guidance

Processes & governance

The documented processes that turn ad-hoc firefighting into a reliable, measurable operation.

Department processes and SOPs written from scratch
SLA definition — response and resolution targets
Change Advisory Board (CAB) creation and facilitation
Incident, problem, and change management workflows
ITIL-aligned practices scaled for SMBs

Team building & staffing

Hire right the first time. We help you build a support team with the right skills, structure, and culture.

Role definitions and job descriptions
Interviewing and candidate evaluation
Onboarding programs for new technicians
Training plans and skills development
Team mentoring and leadership coaching

SaaS & platform support

Support for the cloud tools your business runs on — not just the hardware on desks.

Microsoft 365 administration and user support
SaaS application troubleshooting and onboarding
Identity and access management (Entra ID / AD)
SharePoint sites, libraries, and permissions
Vendor escalation and license management

Why build it right

A well-built service desk pays for itself — fewer repeat issues, faster resolutions, happier staff, and clear data on where IT time actually goes.

SLA design CAB facilitation SOP writing Ticketing setup Team hiring ITIL practices SaaS administration Knowledge bases

How it works

Getting started

1. Reach out. Send a short email describing what you need — ongoing support coverage, a one-off project, or a role to fill.

2. We talk through it. A straightforward conversation about scope, timeline, and what good looks like.

3. We get to work. Clear steps, honest timelines, and follow-through until the issue is actually closed.